Effective date & last updated: 1 August 2026.
For these policies, “Mahabelly”, “we”, “us” or “our” refers to Fenn & Jacob Associates LLP, which operates Mahabelly and Mahabelly Canteen outlets and the websites www.mahabelly.com, www.mahabelly.shop and www.mahabelly.co.
Mahabelly delivers freshly prepared food within serviceable areas surrounding participating outlets.
Delivery availability depends on:
We may decline or cancel an order that cannot reasonably be delivered to the stated address.
Estimated delivery times are indicative and not guaranteed.
Most orders are expected to be delivered within approximately 30 minutes to 2 hours, depending on the outlet, order size, location and prevailing conditions.
Large, bulk, festive and catering orders may require additional preparation and delivery time.
Any delivery, packaging, handling or platform charges will be displayed before checkout.
Charges may vary according to distance, order value, outlet, time and delivery channel.
You must provide a complete and accurate address, landmark and active mobile number and remain available to receive the order.
Where delivery cannot be completed because:
The order may be returned or treated as delivered after reasonable attempts. A refund may not be available for food already prepared and dispatched.
The order will be treated as delivered when handed over to:
Customers should inspect the packaging at the time of delivery and promptly report visible damage, spillage or missing items.
Delivery may be delayed due to:
Where an order is substantially delayed, please contact us.
Depending on the status of preparation and dispatch, we may provide an update, replacement, credit, cancellation or refund.
For food safety and quality, orders should be consumed promptly or stored appropriately after delivery.
We are not responsible for deterioration caused by prolonged storage, delayed consumption, improper reheating or handling after the order has been delivered.
Where delivery is fulfilled through an independent aggregator or logistics provider, their delivery terms may also apply.
Complaints may be raised through the relevant platform or directly with us.
We will reasonably assist in resolving issues relating to food prepared by Mahabelly.
Bulk, festive and catering orders may be governed by separately agreed terms concerning advance payment, minimum quantities, delivery windows, setup requirements and cancellation charges.
Where separately agreed terms conflict with this policy, the separately agreed terms will prevail.
Email: connect@mahabelly.com
Phone: +91 9017906907
